If you communicate over Facebook messenger or have a pop-up chat window on your website, you may benefit from a chatbot. Chatbot is simply a sequence of questions and answers that help you finalize conversations from various sources into your CRM or marketing communication workflow.
Chatbots are constructed of various messaging and questions, the answers to which are beneficial to you, the retailer, merchant, online e-commerce business and more. Based on the responses that are returned from the individual communicating with your brand, various if/then conditions are programmed, thus building a progressive profile of the individual.
READ "How To Build A Chatbot"
Chatbots have many great uses. They are especially useful as a customer service tool or for information requests. Both potential customers and loyal customers can benefit from this addition to your website.
Simplify your communication...
Setting up a chatbot can have its challenges. But IMG Digital will simplify the process for you. Let us know what exactly do you want to achieve from your bot? After that IMG will customize a chatbot to fit your company's needs.
Chatbot interactions should sound like they are coming from a person. IMG will start the bot by asking the user a question to determine what sort of problem they need assistance with.
IMG will program the chatbot to ask follow up questions to get a better understanding, and include response buttons to simplify the user's experience and to narrow down the options for the bot.
Each user interaction with the chatbot will include include personalization tokens. IMG will ensure the bot is properly equipped to provide users solutions to the problems they are having with your business or site.